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MNC Horseshoes

PRIVACY POLICY

ABOUT US
We are MNC Limited of 51 Burners Lane South, Kiln Farm, Milton Keynes, UK. MK11 3HA.  Registration No.  2874405.  Tel No. UK +44 (0)1908 561171
Data Protection is the responsibility of our Managing Director, Mr Richard Mackenzie.
We are a Small-Medium-Enterprise (SME) of less than 10 people designing and Importing our own and other branded Horseshoes and related supplies. We supply products to Farrier distributors around the world and also to registered UK Farriers. We may sometimes supply Horseshoes and nails to the general public where demonstrably and only for use in craft or artistic endeavours such as furniture, statues, weddings, stained glass window etc.

PURPOSE of this Privacy Policy
This policy explains how we gather, use and store your Personal data and your rights relating to your personal data.
 Personal data is obvious information enabling you to be identified by name, contact details and payment information for your orders with MNC.  Personal data may also include less obvious information such as your UK Worshipful Company of Farriers registration details or our (or our distributors) customer addresses for direct delivery to homes or places of events, places of work, forges and stables, etc.
 The EU regulation 2016/679 General Data Protection regulation (GDPR) defines personal data specifically as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

YOUR RIGHTS under GDPR
We will always work to uphold your rights, obtainable at the Information Commissioners Office or a Citizens Advice Bureau. Your rights in summary are:
  • The right to be informed about our collection and use of your personal data
  • The right to access data we hold about you
  • The right to have your data corrected
  • The right to be forgotten
  • The right to prevent processing of your personal data
  • The right to object to MNC using your data for purposes other than fulfilling your contract with us
  • The right to have automated data about you in a portable  form for your use at other businesses

INFORMATION COLLECTED about you by MNC limited
  • Name
  • Delivery addresses
  • Invoice Address
  • Email addresses
  • Telephone numbers
  • Business name
  • Credit agency information
  • Payment information
 
HOW MNC USE YOUR INFORMATION
MNC may only use your personal information for lawful reason for fulfilling our contract with you, because you have given your consent or it is our legitimate business interest. Your data may be used for:
  • Providing and managing your Account
  • Supplying Products and Services to you. Your personal details are required  for us to enter in to a contract with you. This includes to deliver (and collect) product to you
  • Communicating with you, including responding to your emails or calls
  • Supplying you with information  by email or post about the products within contracts with you
With your permission and/or where permitted by law we may use your personal data for marketing purposes which may include us contacting you by email, telephone or post with information, news and offers on our products. You will not be sent unlawful marketing or spam. We will always work to fully protect your rights and comply with our GDPR obligations and you will always have the opportunity to opt out.

HOW LONG DO MNC KEEP YOUR PERSONAL DATA
We keep your data only so long as is necessary for the reasons for which it was first collected. Where you have an ongoing or repeatedly occurring contract with us and for which permission is given we may retain your payment information to facilitate faster order processing. Where farriers request us to hold payment information for the prompt ongoing management of their account, we provide a product discount.

WHERE DO WE STORE YOUR PERSONAL DATA
We store your data by hand-written records on receipt of order, by electronic means on our order processing systems for the purpose of order receipt, picking and invoicing  and on our communications systems used for email. We process payments via PDQ secure payment process.

DO MNC SHARE YOUR PERSONAL DATA
MNC does not share your personal information with other companies other than for legitimate business use for the fulfilment of our contract with you. This includes our order processing system, parcel and pallet delivery services and credit reference agencies for the purpose of account management. We take steps to ensure your personal data is handled safely and securely in accordance with our obligations and your rights.
 
ACCESSING YOUR PERSONAL DATA
You may request personal data we hold about you in writing to the Managing Director at the address identified in the “About Us” section at the top of this privacy policy.  This is known as a Subject Access request for which there is normally no charge. Where a request is manifestly unfounded or excessive, such as repeated requests, a fee may be charged to cover administration costs. We will endeavour to respond within one month of receipt.
Emails sent with the text GDPR REQUEST within the subject line of emails should be sent to sales@horseshoes.co.uk